Frequently Asked Questions

Whether you're new to wax melts or already a scent addict, here’s everything you need to know about ordering, using and enjoying Chandler’s Wax Melts. Still have a question? Email me chandlerswaxmelts@outlook.com and I’ll be happy to help.

🕯️ Wax Melt & Product Questions

What are wax melts and how do they work?

Wax melts are scented pieces of soy wax that you warm in a wax burner. As they melt, they release beautiful fragrance into your space - no flame or wick required. Learn how to use wax melts →

How strong is the scent throw?

Very! I use a high concentration of fragrance oil for a long-lasting, room-filling scent. Most customers say they get multiple uses from a single segment.

Are your products vegan and cruelty-free?

Yes - every wax melt, spray, disc and powder I make is vegan-friendly and not tested on animals.

What are your wax melts made from?

I use natural soy wax and high-quality fragrance oils. All products are CLP compliant and made in small batches by hand in Liverpool.

📦 Orders & Shipping

Where are you based?

I hand-pour everything in Liverpool, UK and ship to England, Scotland and Wales only at this time.

How long will my order take to arrive?

Orders are usually dispatched within 1-3 working days. You’ll receive a confirmation email with tracking details once your order is on the way.

What if my order arrives damaged or incomplete?

Please contact me at care@chandlerswaxmelts.co.uk within 48 hours and I’ll sort it for you as quickly as possible.

Do you offer local collection or delivery?

Not at the moment - everything is sent via Royal Mail or courier from my workspace.

🔥 Using Your Products Safely

How do I use your wax melts?

Pop one segment into a wax burner dish, use a tealight or electric burner, and enjoy! Full guide here →

Can I use these in any wax burner?

Yes - my melts work in both electric and tealight wax burners. Just make sure the dish is the right size and never overfill. They don't perform well in Scentsy or wall-plug-in warmers, as these often don't get hot enough to melt and fully release the fragrance.

How long does each melt last?

One snapbar segment will usually give you 6–8 hours of strong scent. Once the fragrance fades, just replace it with a fresh piece.

Are your products safe to use around pets?

While my melts are non-toxic and pet-friendly when used properly, always use them in well-ventilated areas and never leave pets unsupervised near open burners. I have a blog post regarding this here.

📬 Subscriptions & Wholesale

Do you offer a subscription box?

Yes! My Luxury Wax Melt Subscription Box delivers a surprise mix of exclusive scents to your door each month. View the box →

Can I stock your products in my shop or box?

I offer wholesale and white label wax melts for boutiques, salons and subscription boxes. View wholesale info →

💬 Still Need Help?

You can always reach out by email at care@chandlerswaxmelts.co.uk or send a message on Instagram @chandlerswaxmelts.