Your Wax Melts Questions – Answered🕯️
I get a lot of messages asking about wax melts, delivery times and how the subscription works – so I’ve pulled all the most common questions together for you here!
If you can’t find what you’re looking for, feel free to drop me a message.
🐾 Are your wax melts vegan friendly?
Yes! I only use natural wax blends – no paraffin, no nasties, and no hidden ingredients. Everything is carefully selected for clean, ethical home fragrance.
🔗 Want to know what makes wax melts so popular? Read What Are Wax Melts & How Do You Use Them?
🐕 Are wax melts safe for pets?
Yes, but please use them responsibly.
- Keep all burners and melts out of reach of pets, children, or anyone who may not be able to safely manage a naked flame.
- Never leave a burning candle unattended, even for a moment.
Check out my blog post, written specifically for dogs, but applies to all pets.
📦 How are your wax melts packaged?
Most of my melts are packaged in PET plastic, which is recycled and recyclable, or CELLO bags, which are recyclable.
All my shipping supplies are recyclable, from the cardboard boxes to the packing peanuts, which are starch-based and can go in to your compost heap.
🧾 Do the melts come with safety information?
Absolutely. Every wax melt is:
- Fully CLP labelled
- Insured and compliant with UK fragrance regulations
Always follow these basics:
- Never leave a burning candle unattended
- Keep all melts and burners away from pets and children
🌿 How do you ensure quality?
I only buy from UK-based suppliers who meet all UK regulations. That includes wax, oils, packaging and even labels.
So you can feel confident you’re getting a safe, strong and beautifully made product every time.
💡 Take a look at my Luxury Wax Melt Collection to discover what goes into each scent.
🛒 Do you offer wholesale wax melts and home fragrance?
Yes, I do! I offer volume-based pricing for retailers, market traders and gift box curators. I use Faire and you can see me here.
🎁 How does the monthly subscription work?
Every month, I choose an exciting new theme for my Luxury Wax Melt Subscription Box.
It’s a surprise every time - but always a mix of seasonal favourites and bestselling classics.
You can skip a month, cancel anytime, and resubscribe when you're ready – no pressure.
✨ Curious what past boxes looked like? Check out my Kyoto Blooms Wax Melt Subscription Box or Winter Warmers Wax Melt Subscription Box
📮 How quickly do you ship?
Orders are usually processed within 1–3 working days, then shipped via Royal Mail. You’ll get a tracking number when your order is dispatched.
Delivery usually takes 2–4 working days once posted.
🇬🇧 Do you deliver outside the UK?
Right now, I only post to England, Scotland and Wales - but never say never! For updates, join my email list to stay in the loop.
Still Need Help?
If you still have a question, just reach out via social media or email chandlerswaxmelts@outlook.com – I’ll always do my best to help.
💬 You might also find this helpful: How to Store Wax Melts – Keep Your Scents Fresh