Hi Sue,
I'm really sorry to hear you’re disappointed with your order – that’s never what I want for my customers.
Just so I can help get to the bottom of it, could I check what kind of burner you’re using?
My wax melts are made from soy wax, which needs a tealight burner or an electric burner of at least 40W to melt properly and release the fragrance. Unfortunately, Scentsy or wall plug-in warmers don’t usually get hot enough, as they’re designed for paraffin wax.
I include this info on my product pages to help make sure customers can get the best results with their melts. It’s also worth making sure your burner isn’t near a window, door, or draught, as that can stop it reaching the right temperature too.
I really hope this helps,
Warm wishes,
Emma